Your privacy, in plain language.

Window Depot Canada (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy law.

Window Depot Canada is a window and door replacement company serving Toronto and the Greater Toronto Area. You can reach us at any time using the contact details in section 09.

We collect information you voluntarily provide through our contact forms, including:

• Your name
• Email address
• Phone number
• Project details (window type, location, timeline)

We do not collect sensitive personal information such as financial data, social insurance numbers, or health information.

We use your information solely for the following purposes:

• Responding to your inquiries and quote requests
• Scheduling in-home consultations and measurements
• Providing follow-up communications related to your project
• Sending appointment reminders or installation updates

We will never use your contact information to send unsolicited marketing communications unrelated to your window or door project.

By submitting a form on this website, you consent to the collection and use of your information as described in this policy. You may withdraw that consent at any time (see section 08).

We do not sell or rent your personal information. We share limited information with service providers who help us operate our business and our advertising, including:

• Google Ads & Google Analytics: we use these services to understand how visitors interact with our website and to measure advertising performance. These services use cookies and pseudonymous identifiers (such as client IDs and click IDs) to track visitor interactions. For more information, please see Google’s Privacy Policy.
• Enhanced Conversions for Leads: we use Google’s enhanced conversions feature, which sends an irreversibly hashed version of a submitted email address to Google for matching purposes. This is a standard, privacy-protective practice.

These service providers are contractually bound to use your information only for the purposes we specify and to protect it in accordance with applicable law. Because these providers operate globally, your information may be processed on servers outside Canada, where it may be subject to the laws of those jurisdictions.

Our website uses cookies and similar tracking technologies to:

• Remember your preferences and improve your browsing experience
• Analyze website traffic and visitor behaviour
• Measure the effectiveness of our advertising campaigns

You can control cookies through your browser settings. Please note that disabling cookies may affect certain features of our website. You can also opt out of Google Analytics specifically with Google’s opt-out browser add-on.

We implement industry-standard security measures to protect your personal information:

• Our website uses HTTPS encryption to secure data transmission
• Contact form submissions are sent securely to our internal systems
• Access to customer data is restricted to authorized Window Depot Canada staff only

We retain inquiry and quote information for seven (7) years to maintain accurate records, fulfill warranty obligations, and comply with applicable tax and business regulations. After this period, personal information is securely deleted or anonymized.

Under PIPEDA, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data (where applicable)
• Withdraw consent for future communications at any time
• File a complaint with the Privacy Commissioner if you are not satisfied with our response

To exercise any of these rights, contact our Privacy Officer using the details below.

Our Privacy Officer is responsible for ensuring compliance with this policy and applicable privacy law.

If you have concerns about how we handle your personal information, please contact our Privacy Officer using the information above. If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.